Products must be unworn, undamaged, and in saleable condition.
For hygiene reasons, earrings (and other pierced jewellery) cannot be returned.
Your item must be returned with it's ring box and all supporting paperwork it came with, including any GIA certificates or gemstone reports.
The jewellery must not be missing any of it's original diamonds or gemstones.
The jewellery must not have been adjusted by any other jeweller or person.
Bespoke commissions, personalised items or engraved items are excluded from our returns policy, unless faulty or otherwise agreed in writing by one of our team members.
As stated above bespoke purchases, personalised or engraved items are excluded from our returns policy, unless faulty. If you choose to cancel your purchase during the production stage, you may incur costs if production has started.
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